Return Policy

At Michelle & Mary, we strive to provide you with a seamless and worry-free shopping experience. That’s why we’ve put clear rules in place for returns and refunds, so you always know what to expect.

You may return new products and promotional items. Sale items cannot be returned.

Items purchased on sale are not eligible for a refund, unless the return is due to an incorrect size.

Return shipping costs are the customer’s responsibility. We do not reimburse original shipping fees and are not liable for any customs duties or additional taxes. We will assist you throughout the return process. Send returns to the address we provide once your return request has been approved. Because we work with suppliers in different countries, the return address may be located outside the European Union.

We accept return requests within 30 days of delivery. After this period, we cannot process returns. Please follow the return procedure carefully.

Sale items cannot be exchanged, except in the case of an incorrect size. We recommend selecting your size carefully before purchase.

If you receive a defective product, you may choose either a replacement or a full refund.

Email us at info@michelle-mary.com to request a return. Once approved, you will receive detailed instructions to complete the process.

To ensure proper handling, please complete the return form in full and with accurate details.

We are dedicated to your satisfaction. If you have any questions or need assistance, please don’t hesitate to contact us—we’ll be happy to help as quickly as possible.